Re-subscription issue

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Re-subscription issue

Postby user32 » Mar 01, 11:22 am

Hi Guys,

TB has been great so far! I've been trading for 6 months so far pretty much glitch-free!

As it turns out, I let my credit card expire (on Paypal), and so my automatic re-subscription failed. So, I updated my credit card and paid early this morning to renew my license (about 6 hours ago), but I'm still getting the error message: "Critical error while doing license validation. Tradebullet will not run without a valid license. Please send your log file to Tradebullet support." My guess is that it just might take a few hours to update, but now I'm thinking that you might need to do something manually on your end. Although Paypal confirmed that my payment went through, I haven't yet received a confirmation email from TB that my license has been renewed.

As such, would you mind taking a look at the email I sent you this morning entitled "Re-subscription issue" and see if you're able to manually re-establish my current license number? (I sent the license number by email as well).

Thanks!
user32
 
Posts: 2
Joined: Jun 10, 9:47 am

Re: Re-subscription issue

Postby TradeBullet » Mar 01, 1:18 pm

You should be ok now.
TradeBullet - The Simplest Automation Tool for Traders
TradeBullet
 
Posts: 1979
Joined: Oct 14, 10:02 pm

Re: Re-subscription issue

Postby user32 » Mar 01, 1:46 pm

Thanks for the quick reply! It's working perfectly now.
user32
 
Posts: 2
Joined: Jun 10, 9:47 am


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